Privacy Policy

Effective Date: April 10, 2025
Eye of the Storm Solutions ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

Full name
Phone number
Address (residential and/or business)
Type of property damage
Insurance-related information
Any additional information provided via forms or communication with us

We may also collect non-personal data such as IP addresses, browser type, and site usage for analytics purposes.

2. How We Use Your Information

The information we collect may be used for:

Responding to your service inquiries or scheduling assessments
Connecting you with trusted contractors or partner attorneys (with your consent)
Providing claim support or informational guidance
Sending service-related updates and follow-ups
Improving our website functionality and customer experience
Complying with legal requirements

3. Text Messaging and Opt-In Consent

We may send text messages related to service updates, appointment confirmations, or follow-up communication. We only send messages to individuals who have explicitly opted in using one of the following methods:

Website Form: You provide your phone number and check a box to opt in on a digital form.
Paper Form: You complete a physical form that includes your phone number and an opt-in agreement.
Keyword Opt-In: You text a keyword to our designated number (e.g., Grasshopper number) to opt in to receive messages.
Verbal Opt-In: You provide consent in person or over the phone. (Note: Marketing/promotional messages will not be sent via this method, only service-related messages.)

Note: If you opt in verbally, we do not use your number for marketing or promotional messages under any circumstances. All promotional messaging is reserved for users who opt in through a web form, paper form, or keyword response.

You may opt out at any time by replying STOP to any message.

4. Sharing of Information

We do not sell or share your personal information with unaffiliated third parties. We may share your data only under the following circumstances:

With service providers assisting with inspections, legal guidance, or repairs
With partner attorneys or contractors, with your prior consent
To comply with legal obligations, subpoenas, or law enforcement requests

5. Data Security

We implement industry-standard safeguards to protect your information. While no system is 100% secure, we take reasonable steps to ensure your data is handled responsibly.

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance functionality, track visitor behavior, and optimize user experience. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

Access or request a copy of your personal information
Correct or update your data
Request that we delete your information
Opt out of text or email communication

To exercise your rights or ask any questions, contact us at:
Email: Lclark@eyeofthestormconsultants.com
Phone: (346) 222-0051

8. Policy Updates

We may revise this Privacy Policy periodically. Any changes will be reflected with an updated “Effective Date” at the top of this page.

9. Contact Us

For any privacy-related questions or concerns, contact:

Eye of the Storm Solutions
Email: Lclark@eyeofthestormconsultants.com
Phone: (346) 222-0051